The access to the customer and tech support that a cloud web hosting company provides can tell you a lot about the services they provide as well. When you're allowed to use just e-mails and tickets, you have most likely come across a reseller not the actual hosting supplier. If this is the case, you will probably have to wait for a couple of days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may have to get hold of the real web hosting company for additional help. If the supplier offers different means of communication with fast response time which are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you'll reap the benefits of timely assistance and excellent support as they will have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it's generally better to have the option to get in touch with your hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

Our cloud web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services well before you make a purchase or you're an existing customer and you have a question or some difficulty, you're able to contact us any time, including holidays and weekends. We have a number of channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any matters which need more time to analyze and resolve. Unlike various other web hosting providers, our trouble tickets have a guaranteed max reply time of just one hour, thus no matter what your trouble is, it'll be resolved in a timely manner and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you will be able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With various communication options, you're able to pick the optimal way to contact us and inquire about our solutions if you do not have an account yet, or ask for support if you're already our customer. You're able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour answer time warranty, though it rarely takes more than 20 min to get assistance irrespective of the complexity of the problem. Using our customer and technical support services, we'll be available for you anytime you need us, not a few days later.

24/7 Customer Support in VPS Hosting

Every single virtual private server plan that we offer includes 24/7 customer and technical support, therefore in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any time, even holidays and weekends. For your benefit, we provide different methods of communication - phone support with a couple of local numbers worldwide, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters since it'll be much easier to monitor what is going on. The maximum guaranteed reply time for all the email messages and tickets is one hour, yet it rarely takes that long to receive support. If you add the Managed Services upgrade that we offer, our admins can also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max reply time warranty, you will receive lightning-fast support when you obtain a dedicated server from our company. Our customer and tech support crews are online 24/7/365, so when you open a ticket via your billing account or you send an email about any issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the best option if the matter involved requires more time to be solved or when it should be given to our administrators, since it is a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to call us or talk to a live representative through our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.