If you have purchased a web hosting plan and you have certain enquiries connected to a concrete feature/function, or if you have come across some issue and you need support, you should be able to get in touch with the respective support staff. All web hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, due to the fact that the very best way to handle a problem most often is to post a ticket. This communication method renders the replies sent by both sides easy to follow and allows the client service team representatives to escalate the case in the event that, for example, a server administrator has to get involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you need to have at least 2 different accounts to get in touch with the client care team and to actually manage the hosting space. Non-stop switching between different accounts can often be a drag, not to mention the fact that it requires a very long period of time for the vast majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with numerous other web hosting providers, the trouble ticket system that we use with our cloud web hosting is an integral part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize several log-on credentials, since you will be able to manage both your tickets and the web hosting account itself from one place. So, if you’ve got an enquiry or stumble upon a challenge, you can touch base with our customer support team members momentarily. Our ticketing system features a smart search functionality. This goes to say that even in case you have sent multiple tickets through the years, you will be able to find the one that you need without any hassles. Additionally, you can see knowledge base guides to dealing with common complications.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more efficient to manage everything in a single location, which is why we have integrated a ticketing system into the custom-built Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will permit you to handle the correspondence with our customer support team together with your websites, which means that you will not have to memorize an additional user name for another interface. You’ll be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search functionality or take a look at applicable knowledgebase articles, which provide solutions to commonly encountered difficulties. The built-in trouble ticket system is monitored 24x7x365 with the maximum response time being just one hour, so there’ll always be someone to help you out.