A live chat is a real-time way of communication between a hosting provider's support team and its customers. It is an efficient method to receive some info about the web hosting services or have some problem resolved as you are speaking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the smaller possibility of errors at the time you exchange information such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you're able to do something else while the agent investigates the issue in question. Furthermore, you are able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone rates that you will have to pay if you're calling to another country.

Live Chat Support in Cloud Web Hosting

We supply a live chat assistance service for all cloud web hosting that we offer and we can help you with almost everything live. In case you do not have an account with our company yet, we are able to give you more details about the plans so as to help you to select the most suitable package. If you are an existing client, we can help you with any general or billing matter along with with multiple common tech problems, such as an email address setup in a desktop email client. When you cannot give us a call for whatever reason or you are in a country where we do not have a local telephone number, the live chat will be the best option to contact us. Of course, some situations require additional time to analyze and test, so you'll have to open a ticket to our technicians, however, we will save you time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every day, even on weekends and holidays. It's the most effective way to find out more information about our Linux semi-dedicated packages in case you do not have an account yet or to get an issue resolved if you're a customer and our customer care agents will help you quickly no matter what time of the day you join the chat. In case you're unsure which plan is more suitable for your sites, in case you need advice whether you should acquire a certain upgrade and how to order it or if you have difficulties installing an e-mail account on your machine, you'll be able to contact us and we will provide you with the required info at once. The live chat is online even after our phone lines go off for the day, which means that when you have an account with us, you can be sure that you'll always find prompt assistance with any kind of question or issue that pops up.