If you’ve ever got any queries relating to the web hosting service or you face a problem with your websites, you’ll have to touch base with the respective hosting company’s tech support team. It may not matter how fast they’ll reply when you have a general enquiry, but an issue like a misapplied software app update, for instance, may result in your site becoming broken or unavailable online. And the longer you wait for the support team to assist you, the longer the site will be out of order. In case you offer goods or services online, any outage will influence your site in a disruptive way and you may lose current or potential customers. A lot of hosting providers, chiefly resellers, answer e-mails and support tickets within 24 hours, but in the Internet realm that’s far too long, since clients will hardly ever return to a site that isn’t functioning correctly over a long time period.

One-Hour Response Guarantee in Cloud Web Hosting

If you are using one of our cloud web hosting and you’ve got an inquiry or encounter a certain challenge, you can get in touch with us 24x7 by opening a tech support ticket or by sending an e-mail and we promise that you’ll obtain a reply in less than an hour. If the issue can be sorted out, we’ll do it before we respond to you, whilst if there’s something that you have to do on your end, we will give you all the required info – what workable solutions to try out, what settings to check, and so on. Typically, you will receive an answer within 30 minutes max, which goes to say that waiting around for hours and hours or even for more than 1 day to receive assistance is something unthinkable. Our 1-hour reply time guarantee applies to any enquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a support ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you will get an answer within no more than sixty minutes. You can contact us whenever you want with regard to billing, technical or general issues and because of the fact that we’re on duty day and night, you will always receive assistance in a well-timed fashion. Depending on the particular question or issue, we will give you more info, sort out the complication if it has been caused by something within our reach or advise you on what actions to take in case you have to tweak a given setting for a web-based application that we don’t have access to. You can just forget about waiting for an entire day for each and every answer. As it is, in most cases we reply to tickets and emails within no more than 20-25 minutes.