Technical Support Channels
A 1–Hour Response Time Guarantee
We provide a one–hour response time warranty for any ticket or email that you send to the help desk staff. We’ll swiftly reply to all standard enquiries and forward the matter to our server administrators in case additional assistance is required. If you order the Admin Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon upfront.
A Premium–Quality Client Care Service
If you require assistance working with the Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server for you, don’t hesitate to reach our client support staff at any time via the ticketing system. Moreover, should you require assistance managing your server, you can order the Admin Services package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup space, etcetera.
A User–Friendly Help Area
Each Linux dedicated servers hosting package is equipped with our free Control Panel, which features a fully detailed knowledgebase and a group of how–to video tutorials. Whenever you require assistance with the Control Panel, just press the Videos or Help buttons in the upper right corner.