Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Control Panel you will find a comprehensive Help Center section featuring plenty of help articles and regularly asked questions. They are compiled by our support team of skillful technicians. Simply type in your question and our intelligent software will provide you with the best possible answer.

  • Top quality support service
  • Instructional Video Clips

  • If you want to see how an action is performed or how a problem is sorted out, rather than just reading about it, then take a look at our selection of step–by–step video tutorials. They address a lot of different topics and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 customer service with a one–hour ticket response guarantee. A group of well–trained techs will be online for you to attend to all the questions that you may have. During non–busy periods, a response will be offered in even less than twenty minutes.